Bucks SL8 5EE
For business or web enquiries please contact us at:
Hedsor Road, Bourne End, Bucks SL8 5EE
Tel - 01628 523926
Fax - 01628 810735
Email - firstname.lastname@example.org
Review added 02/06/2017 16:38 by anonThe restaurant offers a (too) basic menu and the service and food is not at an acceptable level. There is always a strange smell, rather than an appetising one and it could do with a thorough cleaning.
Review added 22/11/2015 23:19 by anonThis garden centre is our local one and having tried the cafe once before and not been impressed we dared to try it again....wish we hadn't. Firstly no system at counter so we ordered and had to repeat this again to pay. No number given so staff wondering around hoping you may see him and only turned up with half the order we had said twice. The soup was not hot and bread was only white to go with it! So when we checked our bill we had not been charged for the missing item, the toasted sandwich was so burnt it was hardly edible. The tables are laid out like a school canteen and most had dirty dishes left on them. Generally felt very uninviting and dirty. All the staff were miserable and we decided to leave never to return except for garden stuff
Review added 21/11/2015 16:33 by anondo not use the restaurant. we arrived there before 2 pm on a Saturday afternoon in mid November. No baked potatoes, no soup, what was left of the hot dishes were dried up offerings. lots of salads available on the coldest day of the season so far!the chips we bought were over cooked , hard and cold. The cakes on offer were far from appetising and looked old and stale. As for the staff well they couldn't be less interested in helping if they tried. Tables needed to be wiped and areas already closed off for the afternoon.
Review added 02/08/2015 10:28 by anonThe Cafe should be avoided at all costs. Cutlery, cups and saucers grubby, coffee luke warm and only half filled. Bird mess on seats, and tables uncared for. Notice displayed to customers to return their used trays etc to a collection point! It's very easy to find so much better today. To top it off the toilets are disgusting.
Review added 23/03/2015 17:39 by anonThe range and quality of flowers is very good, on my visit today I was delighted to find an unusual shrub. However, as I was with a friend I decided to visit the café. We had two teas and a scone, jam and butter. We were having a delightful chat until an employee opened the two large windows behind us on a freezing cold day! We both got up to leave and I asked him why he had not asked us before he did this as we were OK before and were getting very cold. With a sullen attitude he told us the chef had told him to do so. With that he turned his back on us and walked away. Customer service and the attitude of staff in this café are sorely lacking. I will not be visiting again. We only did so as the new tea shop in Cookham was closed today.
Review added 07/01/2015 13:29 by Julie KeebleJust avoid the restaurant, I have photos. The food was awful, when we mentioned this to the restaurant manager he was not interested and could not see the problme with the food. I wrote to head office and surprisingly had no reply.
Review added 15/01/2014 09:52 by Mrs M PalethorpeI quite agree with a lot of these reviews.I sent an e-mail last year to which I never received a reply, regarding the dire food and cleanliness in your cafe, it was disgusting, the staff had an attitude of couldn't care less, wiping their noses on their sleeves, the table we sat at was surrounded by small fruit flies, where the cloth that was used to wipe the table was so dirty, the smell attracted the flies, and this was in November and cold, hate to be there on a hot day.The family on the next table ordered a lot of food which must have cost a small fortune, took one mouthful and got up and left.Well Mr Howard I think you need to do something about your customer service, as we have all enjoyed Flowerland at some time or other and it is such a shame to lose customers in this day and age.
Review added 27/09/2013 15:00 by Ann SDo the management here ever read this website since posting their last message? Every single posting by a customer here complains about exactly the same problem, and it gets no better. Also, many people have complained to them in the shop over a very long period, but nobody seems to have listened. I know of two professional gardeners who used to buy their plants and equipment there, but can no longer be bothered with it.
Review added 26/09/2013 19:21 by M houlihanNever again so sad it has become anything but a garden center. You need a degree to find your way out then have to wait as there are seldom e more then 1 till open.
Review added 09/11/2012 15:22 by Her upstairsIt has become a trial to pop in and out. I know what I want, I know where it is - why do I have to trek past furniture and goods that I do not want at the moment? It's an otherwise excellent shop, but I think twice if I am in a hurry these days.
Review added 17/07/2012 11:38 by BethAs a customer since it opened, I have always liked the gardening side of this shop, even though it is sometimes difficult to find the plants we are looking for (too much is now outside at the back). Some of the more mature staff give good, expert advice and the excellent pet shop is run by very nice, helpful people.
Review added 16/07/2012 17:05 by anonGood product, absolutely fantastic pet shop, nice little craft shop, but appalling layout in the main area. Absolutely loathe the way you have to walk through all that (to me) overpriced junky 'distressed' furniture and overly expensive garden furniture in order to get to the check out. Honestly, if you want to buy that stuff you're buy it anyway, if it's not your thing (and it's really not my cup of tea)then it's a waste of time having to walk past it all. Customers don't generally decide on a whim to spend upwards of £500 on a piece of furniture for the garden, so why bother making them walk round it? It could just as easily have it's own section; tuck it all into the corner at the back where you'll find the real gardeners struggling to find the sundry bits and pieces that they need.
Review added 08/08/2010 21:30 by RobHaving reviewed my post my comment that the fire signage is appalling is a bit strong. There are however places in the "maze" where signage can't be easily seen. Easily and cheaply fixed. (and not optional)
Review added 08/08/2010 14:17 by Hugh EvansThanks for your reviews of Bourne End Garden Centre. I'm going to give us 4 stars as we are trying to improve. Some people like the new routing some don't. Sorry to those that don't but it is only 50 meters/1 minute longer than before. Most peolpe spend an hour on site so it is a very small extra. Some people who don't like it complain to the Fire Officer, rest assured he has approved the layout and signage several times and we have demonstrated an evacuation of the centre in the requisite time. There is a short cut so you can go directly from the plants/restaurant to the checkout/exit, it's not hard to use or find. It is likely that the interior routing will change slightly and will be shorter in the near future.
Review added 07/08/2010 22:39 by DiggerGood, healthy looking plants and a wide selection of shrubs. Inviting, open plan entrance area and the next large room. Nice pet shop and deli and good cafe, serving large portions. A few helpful, knowledgeable staff, too, if you avoid most of the youngsters. But I was unimpressed watching numerous floating, dead (diseased?) fish being eaten by others in the aquatic dept on a recent visit while staff stood by chatting, unconcerned even when someone complained.
Review added 07/08/2010 17:01 by RobI've just been there. They have a food hall which wasn't there before. Quite a few shabby chic items that were nice if you like that sort of thing. Very well stocked with everything else. Easily accessible by wheelchair. It looks like the only room with the maze style walkways is the main shop. Bearing in mind the style of walkway the fire exit signage is appalling. They appear to still be working on the place and all in all it looks like it's worth a longer stop than I made. You can get straight from the entrance to the exit aisle if you look hard enough.
Review added 31/07/2010 19:42 by Tom and JudyThis is a good garden centre for many things, but we really loathe the interior of the place since it was changed - and so now avoid it where possible. The new lengthy, convoluted route (with no visible short cuts to the till) gives a feeling of intense claustrophobia - and anger that it is wasting our time if we happen to be in a hurry.