25 The Parade
T 01628 528877
Review added 21/08/2017 16:11 by Tony P.Hi No. 25
Review added 26/06/2017 14:20 by Doreen W. from SurreyThank you for my lovely experience in your shop . I love my outfit ( just hope it’s not too bright ! )
Review added 12/06/2017 11:40 by Debbie B.Hi
Review added 23/05/2017 14:00 by Mrs Wendy B.Hi Lovely ladies at No 25
Review added 20/05/2017 21:07 by ValerieWe were very sad to read the review by Christine Stimpson on this website and wish to offer a more detailed explanation of what exactly happened.
Review added 17/05/2017 13:47 by Christine StimpsonSadly my friend had a terrible experience at No.25. After visiting and choosing an outfit from their brochure, they took her details and she was promised that they would let her know when it was in, in her size (8) as they only received one of each size. She followed up with phone calls and each time was reassured that the dress when it came in would be hers. After a few weeks she saw online that the dress was in stock in other sizes and contacted the shop who informed her the size 8 was still not in. She decided to visit and try on the size 10 for an idea of how the outfit would look. She was very upset when she got there to be told that actually they had received a size 8 but they had sold it to someone else who had 'paid in full'. At no time was she asked to pay a deposit and actually would have been happy to pay in full if asked. This was obviously very distressing, particularly as they were somewhat less than apologetic and offered no alternatives. Thankfully she has able to find another outfit in time but has been left feeling very unhappy & let down.
Review added 02/03/2017 20:22 by Lesley S. from HillingdonThank you so much for all your help on 17 November when my friend brought me to No 25 as she has purchased several outfits herself from you. I spent all day in the outfit and truly felt so comfortable the whole time including dancing until midnight !
Review added 07/02/2017 20:36 by Moria B. from SwindonSome ladies may think it must be super to be size 8.
Review added 01/02/2017 13:49 by Amanda B. from SloughI just want to thank you for a great experience yesterday when I managed to purchase my mother of the bride dress from No25. The staff were lovely to me and didn't make me feel uncomfortable about the fact that I was only looking at reduced items or about my size 16-18. I previously had a bad experience elsewhere because of sizes !!??
Review added 24/01/2017 11:36 by Josephine C. from IrelandTo No. 25 of Bourne End. Many thanks for your prompt response to my email yesterday. You will be pleased to know that I did purchase the outfit a short time ago. As on the last occasion your staff are just super. Mary was very professional and helpful.
Review added 08/09/2016 15:38 by S .DesbiensDear All at 25 Bourne End, Thank you for supplying me with the beautiful mother of the groom outfit, and thank you to Wendy for tailoring it to fit so well. We had an exceptionally sunny day for Scotland in August and were able to hold the ceremony outside.
Review added 19/08/2016 18:25 by Alison SaggarsI can honestly say that visiting No 25 and being served by Mary on the first occasion was the most pleasurable shopping experience I have ever had.
Review added 17/07/2016 18:51 by Pauline from cheltenhamI always enjoys shopping at 25 Bourne end the service is alway polite and pleasant my husband is in a wheelchair and nothing is to much trouble so I would like to thank the ladies for there service I give them five stars.
Review added 28/06/2016 14:33 by RosalindREPLY FROM No25 of BOURNE END MANAGERESS.
Review added 21/06/2016 21:00 by Kim C. from NewburyOn behalf of myself and Jane I would like to say thank you so much for the excellent customer service we received at your shop recently which was fantastic. We were made to feel so welcome and your assistant couldn't have been more helpful. It was great to try on outfits together with all the accessories to set them off. We are both very pleased with our purchases and would not hesitate to recommend you to others.
Review added 20/06/2016 09:48 by Hayley CHello Meg and all the team at No. 25
Review added 17/06/2016 08:20 by Sue WhapshottI just wanted to write a review about No 25 of Bourne End to say that the service I received with impeccable. I had one assistant throughout my visit and my friend and mother were also looked after with refreshments. Time was not an issue and the assistant spent at least 2 hours helping me decide on my mother of the groom outfit.
Review added 11/06/2016 21:22 by anonI was extremely disappointed/annoyed during my time in this shop. Even though I had an appointment, No one greeted me with a welcome or introduced themselves.
Review added 14/03/2016 19:57 by Mary BrownAfter a very disappointing appointment at another Mother-of the Bride shop in London, I arrived at No.25 expecting not to find anything to wear and hoping not to be treated the way I had been at the other shop. On arrival at No.25 my daughter and I were warmly welcomed and introduced to Meg who would look after us and help us pick an outfit.There was no restriction on how many outfits I could try on, and in fact my daughter and I were encouraged to try outfits that we had not thought of trying. Meg was wonderful and promised me she would be honest about an outfit if she thought it was not suitable. I was so pleased to find many outfits that suited me and eventually picked one out that I loved. Meg was very helpful and very patient and my appointment lasted two hours. I look forward to returning to pick it up after the minor alterations. Thank you Meg and Mary.
Review added 08/03/2016 19:42 by Rosemary P. from ScotlandMy husband and I called in to No. 25 a week ago whilst on a short break. I tried on a few dresses for my daughter’s wedding and really liked the Luis Civit navy and white dress - the only drawback was that it was sleeveless. Despite the fact that I did not buy, Mary’s help & advice was outstanding and very much appreciated.
Review added 21/02/2016 23:10 by Sulma G. from New ZealandGood Morning,
Review added 16/02/2016 22:00 by Carol W.Just a quick message to say my dress has arrived and to thank you very much - I am over the moon with it. I will recommend your shop to my UK friends and I will definitely shop with you again.
Review added 29/11/2015 20:53 by Sharon JHi Ladies. I bought my outfit from you earlier this year. I felt a million dollars in it. I was told I looked stunning! It was so comfortable to wear. Thanks so much for your help & advice. I was able to really enjoy the day knowing I couldn't really look any better & my son was very proud. Thanks again, Sharon J.
Review added 09/11/2015 17:55 by Debbie C.Hi No.25, I came into the shop last Saturday and purchased a lovely Condici pink and navy outfit with fascinator, handbag and shoes to match. I am back to have the dress altered. Like to thank you all for your help and advice. Look forward to seeing you all again. Regards, Debbie C.
Review added 27/10/2015 22:44 by DianaHello Ladies,
Review added 09/08/2015 17:31 by anonIf good customer service and after sales service are important to you?, I suggest you avoid this mother of the bride shop. I think the management need training in handling complaints, their attitude is certainly not what I would expect when dealing with a customers complaint.
Review added 13/07/2015 17:46 by SarahI bought an outfit here last September for my daughters wedding. My daughter came with me and we had a wonderful time. We were assisted by Mary who is such a lovely lady, she helped dress the outfits with shoes and headwear, but never made me feel pressurised as some shops do! When we thought we had found the outfit we were brought coffee and left to talk about it on our own, which was lovely. I made the purchase and wore it last Saturday, we had the most amazing day and I felt fabulous in my outfit, so thank you for making our purchase day a memorable one.
Review added 23/03/2015 14:19 by Nicola RedheadI have just brought my outfit for my daughters wedding and wanted to share my experience. This was a big event for me as I was quite anxious about the whole experience. I made an appointment and was met by the lovely Meg. She was so nice, helpful and most importantly to me, friendly that the whole experience was just fantastic.
Review added 18/07/2014 19:46 by Joan RichardsonA Big Thank you to Meg Who served me in the shop this morning .Love the dress Mon Cherie .Meg you were so pleasant to us and so helpful .I was surprised how quickly and smoothly Buying my dress went .Would reccomend 25 Bourne End .To my friends when they need a wedding outfit .
Review added 28/06/2014 17:50 by anonThis shop is my idea of Heaven. I just love going in there. I have been a customer for about 18 years and have bought about three quarters of my entire wardrobe from them. The service could not be warmer. If something is not right for you they are completely honest and do their utmost to find something that is. The quality of the merchandise is first class. If you havn't had this unique experience go and try for yourself you will not be disappointed. I cannot recommend it enough.
Review added 16/05/2014 10:30 by ChrisThank you to the owners and dressmakers of No 25. Three months ago I bought a lovely dress in the sale in Pizzaz. I tried it on in preparation for a wedding next week to discover horror of horrors it needed significant alteration. With no expectation I asked if any thing could be done. Without any quibble a date was made with their lovely dressmaker at a time to suit me, the shop was not officially open, and the alterations done in double quick time. The only downside was that I was tempted to buy another dress, again in their super sale! Thank you to all for being so understanding about a dress sold long ago and for sorting everything out so efficiently.
Review added 17/01/2014 20:57 by AnonI looked at this site out of interest regarding the Cookham floods.surprised to see a bad review as it is a lovely shop.i visited it a few years ago and had good service and have recommended many friends to go for a wedding outfit.A friend went in December and she enjoyed it so the shop must still be good.They have letters and many photos on show from happy customers which shows they must be overall doing a marvellous job.
Review added 17/01/2014 18:25 by anonI have just posted a review at 18:08, it should be noted that I posted a review yesterday and it transpired that it was no longer featured. I can only assume there was a technical error that removed it. If not the reviews are selected based on content which defeats the very purpose of providing an honest experience.
Review added 17/01/2014 17:12 by JoeI walk past No 25 of Bourne End quite a lot and have been in there once before so I took a friend in there to buy a wedding suit. My friend had looked everywhere in the area and couldn’t find anything suitable within her budget of £300. . She was so pleased as she was found a suit at a cheap price £249 . They didn’t try to sell her more pricy things to get extra money out of her so they were not greedy. Another lady was in there buying and seemed to know the owner and I heard her say she had traded in Bourne End for over 30 years. She must be doing something right as you don’t hear that much these days .We should all look after our local shops as on-line shopping is ruining the high streets. There will be none left soon.
Review added 13/11/2013 14:23 by AnonHaving read other comments I was encouraged to read that management had changed at no.25. Delighted by this I telephoned to confirm if this was true. However I was told this was not the case, staff remained the same, the shop had just been split in two. No such luck!!
Review added 16/08/2013 13:36 by anonAfter having had a couple of bad experiences at number 25 I was passing and decided to give it another go. What a change! The staff were welcoming, courteous and very helpful and I came out with a superb bargain in the sales. Another visit a couple of days later was equally enjoyable. I gather it has changed ownership, so pleased I gave it a second chance. I will be visiting the store again when it reopens after a refurbishment programme.
Review added 08/04/2013 10:42 by Happy ShopperI had great service at No 25 yesterday. The owner served me and could not have been more courteous and helpful. I am very happy with my purchase and will definitely go there again. I recommend the shop to anyone looking for an outfit for a special occasion.
Review added 04/06/2012 11:46 by JOHNI am reading the comments below regarding the Sarah G Mules. I purchased a pair of these as a present for my wife,for her birthday. We could not understand how they could have got so scratched in the 3 hours of wear, when my wife has had the same shoes since December 2011 and they still look as good as new. If anonymous found them so uncomfortable, did she have the right size!! We have always found the staff in No 25 very friendly and helpful and feel that the comments from the anonymous person were unfair! Thank you No 25 for all your help in the past and we look forward to shopping with you in the very near future.
Review added 30/05/2012 11:35 by anonI will not be returning to this shop. I bought the Mary G Mestizo Nepal Negro Vinilo Trasparente shoes for £110 - I wore them once, in May, and they are scratched and unsightly. During the 3 hours I managed the pain of wearing them I ended up with plasters on 6 out of 10 toes (a most attractive look with transparent shoes!). Having listened to stories from friends in Maidenhead about how unlikely they are to give a refund and how rudely you will be treated if returning and not spending I gave the shoes to my niece (who wears what I would class as very uncomfortable shoes). She returned them to me saying she couldn't stand the pain. On trying on these shoes in the shop, the shop assistant gushed about how comfortable they are, how, when travelling, they would be the only pair of shoes I would need to take as they go with anything and are sooooooo comfortable and how these were the last pair left and would take 3 months for a re-order to arrive - I will not be going back to see if this was another blatant lie.
Review added 30/11/2011 16:11 by anonWent to no 25 today was served by Meg who was amazing. Thank you Meg.
Review added 04/09/2011 09:32 by anonHaving been taken to London by my daughter in January 2009 in order to buy a dress for my wedding, and returned empty handed, I visited this shop without an appointment and spent some time looking at the choices available. My final selection was not available in my size in the colour that I wanted but that was no problem. The dress was ordered from America, arrived in time for the alterations needed to be made, and was available the week of the wedding, all within 11 weeks. Living approx 300 miles from Bourne End was no problem. Yes they did try to sell me shoes and a hat which I didn't want, but that is their business at which they are skilled, selling outfits.
Review added 04/03/2011 13:05 by BelindaAlways dangerous to have a review website as you can get such negative abusive feedback. Due to this I am writing about my experience which was amazing. I called one Saturday, not having made an appointment and was welcomed despite how busy they were. I could have gone back if they asked me to but invited to try outfits on as I was there so early. I ended up purchasing an outfit, suit-shoes-hat and bag from the sale items for less than the price of the original price of the suit I was treated kindley- yes they are trying to make money but who is not in this present climate. As I walked out the door I actually said to my daughter"What a great experience. I will go again for another wedding in the family". Having ran a business myself, the owner should take good advice and do not look at these sites. They are like the media in their comments. Everyday life will bring good and bad days for all-why advertise it.
Review added 01/03/2011 20:23 by SueFirst time visit to 25 Bourne End. Fantastic service ( I had made an appointment). Very attentive, friendly and helpful and I found exactly what I wanted.
Review added 28/02/2011 15:17 by DeniseI cannot understand any of the negative reviews, I visited the shop on Saturday, the staff were all really lovely and very attentive. Great shop, great staff and a great purchase!
Review added 23/01/2011 15:33 by Annie(REPLY FROM NO 25 BELOW)
Review added 21/01/2011 12:24 by anonALSO SEE REPLY FROM NO 25 BELOW
Review added 06/10/2010 12:14 by BettyI have just purchased an outfit for my daughters Wedding from No 25 .
Review added 03/10/2010 22:35 by MargaretA friend suggested that I visit No 25 of Bourne End as they were supporting my charity, Macmillan Cancer Support. My friend goes there a lot even though she lives in Cookham. I went there last Wednesday/Thursday and really enjoyed myself even though I wasn’t buying anything. I had a coffee and the three assistants were chatty and friendly. I bought some raffle tickets and they said they were hoping to better last year when they raised £400. Other ladies in the shop seemed to be enjoying their shopping experience at No 25, and one lady had even come in to show her daughter's wedding photos to the staff. To me, everyone seemed very friendly and helpful. I do hope that No 25 achieve their target as they deserve to - not many shops throw open their doors for charity these days.
Review added 03/09/2010 16:55 by tinaI was surprised to read a review from a dissatisfied '25' customer. I bought a 'mother of the bride' outfit there last autumn and it was a most pleasant experience. The assistant was interested in helping me choose my outfit but not at all pushy. I later went in to buy a pashmina and the service then was fine too. Maybe I was lucky but from my limited experience I would certainly recommend the shop. I was absolutely delighted with the outfit too.
Review added 01/09/2010 12:37 by KatharineAs I was staying in Cookham for the weekend and was on my own I decided to see what was going on in Cookham over the bank holiday weekend. so went in on the Cookham web site.
Review added 21/08/2010 23:11 by mrs robertsI recently purchased a beautiful linea raffealli outfit for my daughters wedding at no 25.The service i recieved was wonderful,the staff were very friendly offering my husband and i tea or coffee as soon as soon as we arrived.The particular dress that i wanted they did not have in my size but went out of there way to order it in for me, which no other shop offered to do. I spent two and a half hours in the shop choosing my outfit,which i found to be amost enjoyable experience(one that i had been dreading) a big thankyou to all the staff at no25.yes i will be reccomending you to all my friends.
Review added 22/07/2010 18:41 by KarenInteresting reading other people's reviews because I also found the shop owner rude, I have spoken to several people who have walked out becasue of the customer service that is offered. It's a shame because being Mother of bride or Groom's mum should be a pleasurable shopping experience.
Review added 22/09/2008 22:06 by anonI recently visited No 25 of Bourne End as I also needed some shoes to match my wedding outfit.I had been told that they could dye shoes to match. But they stopped that service about 4 years ago and so couldnt help me. I was shown some lovely leather shoes . Its a shame they didnt match my outfit. A lady , who I presumed was the owner as she was very knowledgable ,advised me of 3 shops in the area who could help me, This was great news as I didnt have to hunt around for a shop that dyed shoes. I would certainly return to them for leather shoes in the future.Very helpful.
Review added 18/09/2008 11:54 by Chairman of Thames Hospicecare Support GroupI was saddened to see such harsh criticism of No 25 in Bourne End since the owners of this shop have been very generous to our fundraising group over the years. They have sponsored raffle and auction prizes and given a great deal of their time organising fashion shows to benefit the Hospice.
Review added 17/09/2008 22:37 by anonI am a Cookham retired lady. I enjoy shopping and feel fortunate that there is such a lovely choice of shops in all the surrounding villages. I have been shopping in No 25 of Bourne End for many years and I will continue to do so. The assistants are just ordinary ladies who appear to love thier jobs.I have never found them "snooty" Yes sometimes they are very busy , after all the shop is very popular. But most of the time I want time to look on my own. When I need help they are there for me. If I want a sit down and a drink they are always pleased to help out. Not many other shops do this. Although I have to travel a mile to the village I am happy to do this as I always know that I will be served properly. If I go to other shops I nearly always have to wait to be served but I dont get cross about this .Its great that shops in villages are busy as I would hate to be without them.
Review added 17/09/2008 17:17 by anonI used to live in Bourne End and have been in No 25 quite a few times and bought a few things over the years. I always made sure the owner wasn't in first as I find her not friendly and pushy. The clothes are rather boring and very expensive. I certainly won't be going in there again.
Review added 16/09/2008 12:21 by anonI am a Bourne End resident and am very pleased that No 25 of Bourne End is in our village. Although I have no use for fine clothes for Weddings, Ascot, parties, etc., I do regularly pop into the shop for the odd small item/gift, which is always wrapped free of charge and with a smile.
Review added 14/09/2008 12:24 by anonI have just bought the perfect outfit for my daughter's
Review added 13/09/2008 11:17 by anonlooking for a wedding outfit can be very stressful, i heard about no 25 from a friend who had bought a complete outfit from them from top to toe and was thrilled as they made so easy. the appointment system worked well as i had the assistant one to one for 2 hours.they spent time with ideas and colours and the important budget and i purchased a perfect outfit ihad plenty of tlc coffee and biscuits and my daughter was happy that it was made so relaxed.
Review added 08/09/2008 09:35 by anonCourtesy, a smile and proper service costs nothing. Is this too much to expect from our local retailers? A full wedding outfit from No 25 does not come cheap, however the attitude of the staff is appalling. They are snooty and dismissive and as soon as you enter the shop they look you up and down and decide whether you are worth bothering with, followed by the phrase, 'we usually work on appointments only'. If you want to buy anything from this shop, may I suggest you dress in the latest designer gear, put on a false accent, make an appointment and hope you measure up. My experience is not unusual and yes, before you make any comments as to my background, I could afford anything in the shop I desire and fit into their 'target market'. I will however be buying any future outfits in London. I would have rated this business with no stars but if I gave it no stars my comments would not be accepted.