From O2

Right now, our call centres are severely restricted.
We have less people available to help, so wait times are significantly longer
and our Live Chat has had to be temporarily closed. We’re also seeing higher volumes across our Social channels which is increasing the time it takes for us to respond.

We’re asking you to help us keep our lines free for those who need help most. Please support our reduced team by only contacting in the most urgent circumstances, like reporting fraud or a stolen phone.

Other ways to get help
Many of the things that can be done over the phone can also be done online – and it’s often much quicker. Here are the best ways you can resolve queries or get the answers you’re looking for.

My O2
My O2 makes managing your account easy. If you haven’t used it yet,
simply download the handy app or go to My O2 on our website, 24/7.
Here are a few of the things you’ll be able to do: