Waitrose Important News

Following the Government’s new announcements on Monday, we’re writing to tell you about a new 5-point action plan we’ve introduced into Waitrose stores to protect you and our Partners as you continue to shop with us.

The plan includes:

Limiting customer numbers: a reduced number of people will be allowed into our shops at any one time, plus new signage to help keep customers two metres apart.

Dedicated marshals in our busiest shops: teams will manage queues at shop entrances before and during opening as well as prioritising NHS staff.

New cleanliness measures will be adopted and checkout screens introduced, to protect customers and Partners.

All Partners will be offered special visors, creating an extra layer of protection.

Cashless and contactless payment will be encouraged as this will help reduce unnecessary contact. Partners will also help customers use our Quick Check self-service app.

We know some measures will cause inconvenience, but they will help keep us safe and so we ask for your support and cooperation.